Support

Overview

Create and manage support tickets. Read timelines, change status, and organize by category and priority.

Primary Concepts

• Ticket: support case with subject and status.
• Conversation: a timeline of activity and messages.
• Category: a label for routing and reports.
• Priority: how urgent a ticket is.
• Assignee: current owner or team responsible.

Typical Scenarios

Create or update tickets, review history, and pull summaries for dashboards or escalation.

API Versioning

• Only the latest version of each endpoint is displayed in this documentation.
• Older versions are not shown but remain available in the API.
• Always use the latest version shown when building or updating integrations.