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Get Support Tickets

GET /v1/support/ticket

Retrieves a list of support tickets. Supports standard filtering via query parameters (e.g., filter\[tenant\]\=<tenant-id>) and returns each ticket with status, metadata, and optional assignee/company details.

Query Parameters​

  • filter[tenant] - Parameter for filter[tenant]

Request Example​

GET /v1/support/ticket

Response Example​

[
  {
    "_id": "ticket-id-1",
    "id": "ticket-id-1",
    "title": "Cannot access webshop (403)",
    "priority": "moderate",
    "status": "open",
    "linkedIds": ["linked-id-1"],
    "service": "",
    "category": "",
    "description": "Short issue description",
    "tenant": "tenant-id-1",
    "issue": "",
    "creatorId": "user-id-1",
    "targetTenant": "tenant-id-2",
    "origin": "origin-id-1",
    "escalated": null,
    "assigneeId": null,
    "files": [],
    "created": "2025-06-20T08:02:27.835Z",
    "updated": "2025-06-20T08:02:27.835Z",
    "__v": 0,
    "creator": {
      "id": "user-id-1",
      "firstname": "Alex",
      "lastname": "Doe",
      "username": "user@example.com",
      "tenant": "tenant-id-1",
      "phone": "4790000000"
    },
    "assignee": null,
    "company": null
  },
  {
    "_id": "ticket-id-2",
    "id": "ticket-id-2",
    "title": "Discount request",
    "priority": "moderate",
    "status": "resolved",
    "linkedIds": ["linked-id-2"],
    "service": "",
    "category": "",
    "description": "Customer asks for 10% discount",
    "tenant": "tenant-id-1",
    "issue": "",
    "creatorId": "user-id-2",
    "targetTenant": "tenant-id-2",
    "origin": "origin-id-2",
    "escalated": "origin-id-2",
    "assigneeId": "",
    "files": [],
    "created": "2025-06-20T08:41:15.990Z",
    "updated": "2025-06-20T09:14:27.159Z",
    "__v": 0,
    "creator": {
      "id": "user-id-2",
      "firstname": "Jamie",
      "lastname": "Smith",
      "username": "jamie@example.com",
      "tenant": "tenant-id-1",
      "phone": "4712345678"
    },
    "assignee": null,
    "company": null
  }
]